Customer Satisfaction

Customer Satisfaction


Customers Don’t Complain, They Never Come Back

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Customer satisfaction and loyalty are important aspects for any company, in order to maintain revenues coming in from existing clients, and thus it is very important to know what the customers think about the quality of products and services provided.

It is also important to understand that optimal level of customer satisfaction is more important to ensure the company’s profitability than driving customer satisfaction to higher and higher levels, as this may lead to losses for the company.